In the wake of an cell network outage last week, U.K. mobile provider O2 posted on its blog yesterday an apology and notice of compensation for affected customers.
"We want to make it up to our customers for the loss of service some people experienced last week," O2 wrote.
The company will automatically apply one of two options to users who could not connect to the system last week: Pay monthly customers will receive 10 percent off of their July subscription (the equivalent of three days' payment back), which will be applied to their September bill; Pay & Go customers will receive 10 percent extra on their first September bill.
In a Q&A segment on its blog, O2 said that an investigation of the outage confirmed an "unprecedented" software fault on the register that connects mobile devices to the network. Everything is back to normal, O2 said, and the service provider is implementing changes to curb future risks to its network.
The refund is "a gesture of goodwill" and made in an effort to say sorry, O2 said. Additionally, the company is giving all of its customers a 10 pound ($15.72) voucher redeemable at the O2 store to be used between Sept. 1 - 30. People can text the company or register online to receive the coupon.
Consumers will be sent details via text message by July 27; business customers will hear from the company through account managers or channel partners.
As London's Summer Olympics creep into calendar view next week, concern of another outage, while U.K. networks are already over stimulated, put pressure on regional service providers.
Games' organizers predicted in February that the massive number of people in the region for the games might cause an Internet slowdown, but don't expect a full shutdown.
O2's full network was back online by 5:15 p.m. July 13, two days after the outage hit.
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